Staying connected with each other and our customers
We can’t look back on 2020 without mentioning the drastic change in communication that our team, and every other team out there has gone through. As a team who were used to working closely together in an office, once we began to work from home we quickly had to make sure we adapted to make sure we could keep in contact. We made use of tools like, Quip, Google Meet and Google Chat to make sure that we stayed supported as a team and were still working together effectively.
Before March 2020 arrived we were a team who loved getting out to visit our partners, so we had to make sure that we swapped our visits to regular catch ups by video call instead. A lot of our customers work with vulnerable people and so we worked quickly to find out what they needed to capture on their databases in relation to their clients and COVID-19.
New project to help capture information about rough sleepers in COVID-19 emergency hotels
After the pandemic hit, Real Systems were involved in building a new system to help with the allocation of rough sleepers to hotel rooms across London. Due to the emergency nature of the project this was a fast paced piece of work with very short deadlines for the team to meet, but was successful in providing a quick solution for the needs of those involved.
Two Lightning Community roll-outs completed
Back in February, Real Systems worked hard with one of our partners to roll-out Lightning Communities to their users. We used this opportunity to gain as much feedback as possible from the users to make improvements to their experience at the same time. We also rolled out a programme of re-training as part of this, running a number of onsite training sessions. With our next planned Lightning Community roll-out due for July, we had to change the way that we remotely worked with users to gain feedback, get their involvement in testing and deliver training after the roll-out. Support and training was provided by video session rather than in person, for our second roll-out of the year.
New packages offered from Real Systems
2020 has also been the year that we have changed what services we can provide to customers, with more options available even to organisations who don’t have a Salesforce system that was implemented by Real Systems –
- Helpdesk support service for users
- No obligation health checks
- One off developments
- User training sessions and materials
If your organisation needs a way to capture important work carried out with the people that you support, or you have a Salesforce database that isn’t working as you hoped it would for you, then contact us to see what we can do to help you.
We’re looking forward to continuing to support all of our customers in 2021!