What our customers are saying

"Real Systems developers and trainers are very responsive to the business needs, understand and challenge to meet a best fit for all. The way in which the system can have elements that can be bespoke / adapted for the needs of our business and so far the process has been interactive and painless!"
​Alex Barke at The Commissioning Hub, Manchester City Council

"The trainer was extremely knowledgeable and conducted the training in a easy to understand manner. Excellent support and advice.
The system has helped ease the data input our team was previously struggling with. It is extremely easy to access, navigate and input data." Outreach worker at Manchester City Council

"Real Systems is an exciting departure for a previously entirely paper based Project. It is already proving useful in terms of data sharing and collation; more work is needed on training and quality of data input but the future is bright."
Bex Bellingham - Resettlement Manager at the Marylebone Project, Church Army

"It has made my job easier and more easily accessible project wide." Project worker at Marylebone Project

"While most software companies simply aim to address technical issues, Real Systems aims to address societal issues through the medium of technology. For every step in the process of building our database, Real Systems were always there to listen to what we needed and delivered it, providing clear and supportive advice. Working on the principles of logic and intelligence, Real Systems is an invaluable service for anyone looking to use technology as a means to an end."
John Doocey - Director of Community Services at Ashford Place Brent

"It would be fair to say that CHAIN+ has played a crucial role in revolutionizing the way that we run our day centre. CSTM has detailed client records where our in house teams provide a range of one to one services but prior to installing CHAIN+ we had completely inadequate information about our day centre users at the point of entry to our building. Now we have succinct and accurate data collected at our reception desk which enables us to monitor the use of all our services. The use of a range of ‘flags’ attached to individual client records is also critical in signposting clients both to internal service teams and to appropriate external agencies. Furthermore the statistical reports produced by CHAIN are vital in monitoring trends and maintaining a strategic overview of our client group and their service use."
Mick Baker - Director of Services at Connections at St Martin's

"The CHAIN system has advanced our work with homeless and vulnerable people immeasurably. It has allowed us to combine outcome measurement and case management functions within the one system, that gives our staff and managers a complete picture of the work being undertaken as well as the ability to quantify it. The CHAIN system is easy for the user to negotiate and maximise data capture (not lots of waffle, but the data you need) but it is also complex in the range of data on clients, areas and events that can be added. The reporting functions are also top notch - allowing you to create your own reports with a wide range of parameters and filters.

"The bonus with the system is that it can evolve (new fields added, new data relationships envisaged, new reports created) to meet need and the changing environment of our work. Added to this is the excellent support, technical know-how and professionalism of the Real Systems team. No question too big or small or complicated! It’s not an exaggeration to say the CHAIN system has revolutionised our work practice in the last two years; taking our case management of clients to a whole new level of accountability, consistency and efficiency, and making our reports to commissioners and other bodies excellent."
Adam Rees - Head of Street and Community Outreach at St Mungo's Charitable Housing Association