Make sure your users are informed of reduced support hours
Let’s start with the basics. Maybe you have a team for Salesforce support, or perhaps you’re a solo admin- either way, it’s likely that your users rely on your technical expertise and will need to know of any reduced support hours over the holidays. As well as the usual out-of-office, you can make use of rich text components in Lightning or custom home page components in Classic to display this information to all users upon login, or if your organisation uses Chatter you could post an announcement.
If you are going to have a period of total downtime and normally use Salesforce’s Data Export tool, chances are you might miss a scheduled back up, so it would be a good idea to do a manual export just before the holidays.
Think about delegated administration
Do you have delegated administrators who can perform basic, restricted tasks like password resets or unlocking users in your absence? If not, have a read up and consider whether this might a good time to give it a go.
Empower users to support themselves as much as possible
This one will stand you in good stead all year round! Do your users have everything they need to attempt troubleshooting before they come to you? Do they have guidance documentation, videos or how-to sheets?
Think of the one area of support that you’re most called upon for. How could you tweak the system or upskill users to need this support less often?
For instance, let’s say you have an approval process and users keep getting error messages because they’re attempting to submit records that don’t meet the entry criteria. Perhaps you could prompt them with In app guidance. Or if it’s a custom object you could take advantage of the great new feature from the Winter ’21 release, Dynamic Actions, and only have the Submit for Approval appear when the record meets the relevant criteria!
Think about whether case or approval assignments need temporarily tweaking
If you have any cases or approvals that are generally assigned to just one user, could you consider having a queue or a delegated approver? This would allow your users to cover each other more effectively and keep processes flowing smoothly during the holidays.
Give your org some festive flair!
We’ll end on my favourite one- once you’ve got the nuts and bolts in place, why not have some fun and add some festive touches to lightning pages on your org?
Here I’ve used Themes and Branding in Setup to create a temporary theme for the holidays: