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What we loved about the Winter '21 release

12/7/2020

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With Spring ’21 just around the corner, we wanted to take some time to revisit some of the features of the Winter ’21 release that have been utilised by the charities we support.

​Printable view

A question we have been asked so often by our Lightning Community users is ‘how do I go about printing this?’, so when we found out that that printable view would be rolled out as part of Winter ‘21 we were excited to let them know. This has been so useful for many of the charities and users we support on a daily basis, which is why it’s made it onto our top picks.

Salesforce optimizer

This has been such a cool feature which we are starting to utilise more for all of the different production orgs we support. It also received a lot of rave reviews in the Salesforce community. 

We work closely with a wide variety of amazing charities that do great work and have enjoyed how this feature can be utilised to take stock of areas where we can continuously improve, for example security and implementing updates. 

One of the interesting upgrades made to the optimizer was allowing us to schedule a run, for example once a month. As part of this release metric history has also been introduced which has been useful in terms of seeing where our orgs are improving.

Filter reports using field comparison

Reporting is crucial for all the charities we work with and we enjoy helping them to understand and extrapolate data that is vital for decision making. That’s why I wanted to include this feature which we have had a play around with. It is important to note that this currently only a beta feature as part of the Winter ‘21 release, however nonetheless something to get really excited about. It allows you to filter a report by comparing values of two different report fields, some powerful stuff! 

Lightning experience 

2020 has definitely been the year of change for all of us. Our team have worked on many exciting projects assisting charities to transition to Lightning experience.

A key point from this year’s Winter ’21 release is that lightning experience will be automatically activated for all orgs, and once it has been enabled you will no longer be able to disable it. Users can still switch between lightning and classic if required. It is an important time for organisations to consider putting in place a strategy to transition to lighting experience. 

Feel free to get in touch to discuss how our team can get you started on this journey.


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New Services Offered

9/14/2020

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Real Systems have been making some changes to the range services that we offer. In addition to our full consultancy service for new case management systems, we now also offer lots of support for existing systems that don't need to have been built by Real Systems originally. This includes existing Salesforce system reviews and one-off developments, as well as training and support contracts. 

We'll be updating the website with exact details of what we offer shortly, but in the meantime you can contact us by email at realsystems.info@mungos.org to arrange a time time to talk over the different options available. 
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GMTHINK Migration to Lightning

7/31/2020

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​Real Systems recently completed work on the second Lightning Communities migration of 2020 so far. We worked closely with a number of organisations that use GMTHINK to carry out user testing to ensure the updated interface worked well for everyone. As no face to face training could be carried out due to COVID-19, Real Systems prepared a number of video guides for users to watch as well as written guides for the new look system, and were also on hand to carry out video Q&A sessions with teams who were interested in more support. 

If your organisation has community users and are looking to migrate to Lightning Communities, contact realsystems.info@mungos.org for more information on how we could help you.
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New System for Accommodating Rough Sleepers during COVID-19

4/1/2020

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At the start of the COVID-19 pandemic, Real Systems carried out some work at short notice to provide a system to help the government respond to the need to accommodate rough sleepers in London during the pandemic. This allowed a way for teams involved to allocate rough sleepers to hotel rooms across the capital quickly and easily.
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BTHINK Migration to Lightning

3/1/2020

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In February Real Systems completed work on transitioning the BTHINK interface to Salesforce Lightning Experience. This transition was used as an opportunity to review current processes on the system, and the team sought much feedback from a wide range of BTHINK users to make sure the updated system worked at it's best for everyone. Real Systems also delivered a number of workshops and training sessions to support users in the roll out of the new interface.
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Real Systems is a social enterprise that specialises in building cloud-based client monitoring systems for the charitable, small business and local authority sectors. All our profits are donated to St Mungo’s to help fund its charitable work supporting homeless and vulnerably housed people across London and the south of England.

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